Experienced professional with 20+ years of experience in advisory and strategic IT consulting roles in CRM marketing and Sales areas. She has been in charge of several projects related with CRM in multinational companies, of several industries. Computer Science Engineer and MBA by ESADE.
The main specialities:
Partners Group: Global private markets investment management firm. We work with PG in the CRM (Siebel Finantial services), since 2006, helping them in new functionality development and CRM users deployment across all worldwide locations.
Cablevisión: Mexican multiproduct telco company, part of the Televisa group. We help them on the CRM product selection, and implementation. It has a great success, and actually the CRM has more than 500 users and helps to support the customer care of 3 MM customers across all country.
Vodafone: Spain and UK. PMO manager for Siebel Call Center & provisioning implementation with Siebel eCommunications 8.0. The system integrator was IBM Spain.
Interbank: Perú, part of the Intercorp Financial Services Inc. Grouo. Project Manager for OBIEE implementation. Reporting definition and build for BI analysis of direct sales team.
Vodafone: Project manager for the Data warehouse for Sales Force Automation project with Siebel eCommunications 8.0
Janssen-Cilag: Pharma division Siebel analytics implementation for Sales Force Automation and Event Management project with Siebel ePharma 7.8
Diageo: Sales Force Automation with Siebel 2000
Imperial Tobacco Group: Siebel Analics implementation for Sales Force Automation with Siebel eConsumer 7.8
Spanair (SAS Group): Service and Claims Management with Siebel Call Center 7.8
Prosegur: Sales Force Automation and Service Management with Siebel Call Center 7.5